Terms & Conditions
In order to provide you the best service, we need to how do your intention to the following points. This is basically a contract enrich we referred as our organisation as you are the customers there are certain points which are very important for us to build a healthy and a sustainable and relationship as a customer.
1. As far as the booking jobs are concerned all the jobs which are booked within 24 hours will not be considered as of those jobs who are booked prior within 24 hours, Means any job which is booked and then the customer change his mind for any reason and the time for the job is less then two hours so the customer need written proof like email or phone text through the company of the correspondence he or she did.
2. PASSENGER SERVICES
2.1 Credit and Debit Card Services
Please note that the following clauses shall apply to all Bookings for the Credit and Debit Card Services, which shall include any Booking made by an Account Customer who has elected not to use the Account in respect of that particular Booking.
2.1.1 It is entirely customers discretion before booking for the Credit and Debit Card Services , the Customer must elect to pay the Company for the Services either by way of a credit card or a debit processed by a Driver or by the Company via the Company’s website.
2.1.2 In order to charge the customer payment, the driver or the company will inform the customer accordingly by the time of booking or before the journey underway.. Such Charges in relation to the Credit and Debit Card Services shall incur card handling/administration fee, plus VAT.
2.1.3 To use the Card Services facility directly to the office, a minimum booking is required according to the value of the job.
2.1.4 An additional 40p (pence) charge will be taken from a Credit or Debit Card when a booking is placed through the Card payment option on the Phone Application.
2.1.5 When making a Booking for the Credit and Debit Card Services, you will automatically receive an automated receipt for your payment. Following your receipt you will receive a full booking confirmation from the Company and this will confirm that your booking is secured. If you do not receive a full booking confirmation, your booking will not be processed.
2.1.6 If a payment by card or other means is declined, the Company reserve the right not to fulfil a booking.
2.2 Cash Services
2.2.1 When making a booking for Cash Services, the contract shall be made as between the Company, acting as agent for the Driver, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the Driver in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the Driver and the Customer.
2.2.2 In consideration for the performance of the Cash Services, the Customer shall pay the Charges to the Driver (as principal) upon completion of the Services (i.e., upon arrival at the Customer’s destination) or earlier if the Driver shall, at his absolute discretion, decide.
2.2.3 In respect of Cash Services, payment shall be made in cash sterling and the Driver shall not accept any other form of payment.
2.2.4 For the avoidance of any doubt the Customer shall not be charged VAT in relation to the payment for any Services.
2.3 Passenger Services - Fees and Charges
2.3.1 The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of booking (the “Original Journey”). The price estimated by the Company shall be based upon the Company’s chosen route between the Collection Address and the Customer’s destination (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). Should the Customer wish to take a specific route (which is different to that taken by the Company) the Company/Driver reserves the right to charge the Customer an additional charge in relation to that Booking.
2.3.2 The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of Booking, as detailed below. Car parking fees, toll charges, congestion charges will also be chargeable to the Customer
2.3.3 The Company shall be entitled to vary the Price List from time to time by giving prior notice to the Customer.
2.3.4 A booking may be cancelled in less than 24 hours prior to the date and time for which the service has been booked with a full refund made, less 25% administration costs for the price of the original booking.
If the Customer fails to show for the stipulated booking time, the Company reserves the right to charge the Customer for the full cost of the job; therefore no refund will be made if paid by card and if on account, the full cost of the job will be applied to the Customer’s account.
2.3.5 The company accepts no liability in the event of a booking time not being met as all bookings are taken subject to availability and will arrive as close to the booking time as possible. In the event of any other missed connections due to the booking time not being met, the company will not accept any responsibility, i.e. train, flight or sea crossing costs.
2.3.6 The Customer and Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the Booking is made. The Company allows 5 minutes of complimentary waiting or loading time when picking up Passenger(s). In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within the 5 minutes complimentary time, the Company/Driver reserves the right to charge the Customer a Waiting Time Fee for the delay in departure from the Collection Address.
2.3.7In the event that the Customer requires more than four (4) passengers to travel in a Passenger Vehicle additional charges will be levied by the Company for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four. A child under the age of 16 years old constitutes a passenger, (which includes infants and babies).
2.3.9 The Company shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any Charges due to the Company.
2.3.10 The Company reserves the right to charge the Customer a surcharge for all journeys made during the Christmas/New Years Period and for Poor Road Conditions due to Adverse Weather Conditions.
2.4 Meet & Greet Service
2.4.1 Whilst every effort is made to ensure the ‘Meet & Greet’ service is honoured, the Company does not accept any responsibility for any delays of this service, caused due to circumstances beyond our control, such as traffic congestion, delayed flights, security alerts etc, this list is not exhaustive.
2.4.2 Meet & Greet fees are charged at £15 per booking. A separate ‘refundable deposit’ of £25 shall also be made by Customers.
The fee includes, up to 10 minutes of Complementary waiting time (after the original booking time), and up to 10 minutes of car park fees. If the time exceeds 10 minutes, then the Company/Driver reserves the right to charge the Customer a Waiting Time Fee and an additional airport car park waiting time fee.
2.4.3 All car parking fees, toll charges, congestion charges will be chargeable to the Customer for all collections which also include from airports, seaports, international and domestic train terminals.
2.4.4 Birmingham Airport's Drop & Go car park fees:
A minimum £2.00 car park fee is applied for the first 10 minutes, the cost rises to a £5.00 fee between 10 & 15 minutes, £10.00 fee between 15 & 20 minutes, £15 fee between 20 & 25 minutes, £20 fee between 25 & 30 minutes, £25 fee between 30 & 35 minutes, £30 fee between 35 & 40 minutes, £35 fee between 40 & 45 minutes, £40 fee between 45 & 50 minutes, £45 fee between 50 & 55 minutes, £50 fee between 55 & 60 minutes. After 60 minutes, an added £5 fee is charged for every 15 minutes or part thereof (please note, these car park fees are charged by Birmingham Airport and not by the Company).
Passenger Services - General
2.5.1 The Company may, in its absolute discretion, decline to accept any Booking.
2.5.2 The Company shall use reasonable endeavours to provide a Passenger Vehicle and in good working order of the type specified by the Customer (or, in the event that such a vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by the Company or within a reasonable time.
2.5.3 In providing the Passenger Services, a Driver shall choose, at his/her sole discretion, the route from the Collection Address to the Customer’s destination. If a Customer requests that a specific route is taken, any price estimated in respect of such journey may be amended.
2.5.4 Customers must inform the Company at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate and/or be suitably restrained. The Company and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle. Guide dogs are permitted to be carried in any Passenger Vehicle provided that the Company is informed at the time of making the Booking.
2.5.5 Passengers are not permitted to smoke in any Passenger Vehicle.
2.5.6 Passengers shall not play any musical instrument or recorded music in any Passenger Vehicle except with the permission of the Company when making the booking.
2.5.7 Passengers shall not consume alcohol in any Passenger Vehicle except with a written email permission of the Company and the Company reserves the right to decline carriage to any Passenger who, in its opinion, is intoxicated.
2.5.8 The transportation of luggage in a Passenger Vehicle shall be permitted in the absolute discretion of the Company. The Driver may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Company’s sole discretion.
2.5.9 The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
2.5.10 Passengers are required to comply with current customs laws and regulations and the Company shall not be responsible for any delays caused by any failure to comply with the same.
2.5.11 All Passengers are required to use seatbelts at all times.
2.5.12 The Company will only allow unaccompanied children to be a minimum of 14 years old to travel alone in a Passenger Vehicle. When booking a journey for a child aged between 14 and 16 years of age, the Company must receive parental consent and the Company must receive notification that a child/children will be travelling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle.
2.5.13 The Company reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors or to fellow Passengers. The Company is committed to providing services in accordance with the Equality Act. The Company will do what it reasonably to assist those who are not capable of boarding and descending a Passenger Vehicle unaided.
2.5.14, The Company reserves the right to charge a minimum £40 cleaning charge in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle. Subject to the excess of the soil, the fee could rise significantly due to the driver losing working hours as well as the cleaning charge.
2.5.15 Any dates, periods or times specified by the Company in connection with the performance of the Passenger Services are estimates only and time shall not be of the essence for the performance by the Company of its obligations under the Contract. The Company makes no warranty that the Customer or Customer's goods or property shall be delivered within the Customer’s stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a director of the Company.
2.5.16 Our lost and found property procedure of storage and handling is in accordance with Section 2 of the Theft Act, 1968.
The Company shall not be responsible for any property left by Passengers in any Passenger Vehicle. Property is defined in terms of its classification and value and treated appropriately. Any valuable lost property will be recorded in the Company’s ‘property found register’ and kept in secure place for a maximum of 28 days after which time will be handed over to a charity or sold with any proceeds going as a donation, lesser valued items such as umbrella’s, will be placed in the general waste.
In the case of cash, unclaimed monies may be donated to charity. This policy relates to all property, internal or external.
Claimant(s) must present valid identification; sign for all items claimed and record their full name and address. Under no circumstances will found property be released without verification of identity and a signature.
Claimant(s) wishing to pick up lost property that has been dropped to the Company office or alternatively the office will inform the customer for information once the claimant provide sufficient to proof as a owner of the lost property.
Claimant(s) wishing for lost property item(s) to be returned to them directly, will be charged a fee (fare) based on the drivers current location to the Claimant(s) location.
2.5.17 The Company accepts no responsibility for estimating pick up times or any ‘times of arrival’ (ETA) on the customer’s behalf. It is at the customers own judgement and discretion when placing bookings etc.
3. Waiting charges are also applicable on for a certain jobs which normally starts once the passenger is on board and then the customer decided a few stops on the way but that will be automatically counted Buy our app system.
4. There are no extra charges on a fixed price jobs which you already agreed with the company.
5. There is also no extra charges but the for the disabled access facility for disabled passengers and they will also given special assistance by the driver that all the time with no extra fee or charges
6. In the booking jobs all of the payment should be paid in advance before or with the booking for your confirmation. In some cases where the means of the payment may be cash so in those Jobs customer needs to provide a valid credit or debit card details along with proof of photo Identification.